As Covid-19 continues to impact public health across the world, we understand that you will want to know that you and your people are well looked after, and that the risk of infection is minimised as much as possible.
To that end, we continue to work with our operator partners that carry out your charters, to identify a number of measures that can be implemented to maximise protection and give you peace of mind. We are confident that the operators, airport staff and crew we choose to work with are following up-to-date Covid-19 protocols wherever possible.
MEASURES AND GUIDANCE FOR MAXIMISING PROTECTION AND LIMITING TRANSMISSION OF COVID-19
To make things simple, we’ve looked at the customer journey and broken it up into 5 stages.
THE BOOKING STAGE (THE ACS DIFFERENCE)
We understand that every customer will have a different attitude towards the risk of infection and will request an aircraft based on their unique preferences. Where possible, we’ll recommend:
The most suitable aircraft to accommodate the number of passengers travelling, particularly if passengers are not living in the same household.
Aircraft with cabin partitions and doors across the galley to maintain separation between crew and passengers during the flight.
Aircraft with multiple seating areas to exercise social distancing and the ability to close different compartments of the cabin.
The exclusive use of aircraft for multi-sector trips, so that no one else will use your aircraft on the days between your flights.
Aircraft leases of between 1 and 3 months to extend your exclusive use.
AT THE AIRPORT (OPERATOR MEASURES)
Airports and private terminals (FBO’s) all have different procedures for passengers, which can differ depending on where passengers are flying. However, where the crew are able to greet passengers in the terminal we have asked operators that the following measures are adhered to:
Crew respect social distancing requirements with passengers in the terminal at all times.
No handshake is offered to passengers on arrival or departure.
It may also be possible to arrange for passengers to drive directly to the aircraft and have relevant travel documents checked from the vehicle, avoiding use of the terminal. Drivers are required to show photo ID in this scenario.
ON BOARD THE AIRCRAFT (OPERATOR MEASURES)
We continue to work with our operator partners to deliver the following measures where possible:
Aircraft to have sufficient hand sanitizer and masks for all passengers.
Bathroom(s) equipped with hot running water and soap, checked prior to each sector.
Aircraft to be sanitized with products recommended to kill Covid-19 virus, with attention paid to high contact areas, including: handrails, seats, seat belts, tables, window blinds, personal AV/lighting controls.
It may also be possible for us to arrange:
- Replacing all bathroom towels and toiletries between charters.
- Removal of cabin table linens.
- Providing disposable cutlery and crockery.
- Removal of fruit and all flowers and cushions.
- Fogging cleaning to disinfect the cabin.
THE CREW (OPERATOR MEASURES)
We continue to work with our operator partners to deliver the following measures where possible:
All crew to test negative Covid-19 prior to departure.
Gloves work for all food service.
Where applicable, door between the galley and main cabin to remain closed if requested by the passengers.
Crew to use the forward lavatory and passengers to use the rear (where 2 are available).
Where applicable, crew and cabin attendant to remain in cockpit/galley area, at request of passengers.
It may also be possible for us to arrange:
- Food service limited to self-service buffet catering, to avoid close contact with passengers.
- Option for passengers to bring their own catering on board.
- Option for no flight attendant on board, where there is no legal/safety requirement.
PASSENGER GUIDANCE
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